Volunteers enhance Library services by performing a variety of support functions. Volunteers are expected to act in accordance with Library policies, including confidentiality requirements, and to reflect positive customer service attitudes to all library users. The Brooks Free Library maintains a strong equal opportunity policy. Volunteers are chosen and dismissed on the basis of experience, competence and job performance, without regard to race, creed, color, religion, gender, sexual orientation, age, national origin, marital status, disability or political affiliation.
Selection of Volunteers
Volunteers are selected based on their qualifications in relation to the needs of the Library at any given time, and their ability to commit to a consistent schedule. After completing an application form, the applicant will be interviewed. Most volunteer positions will require satisfactory completion of a short library skills and aptitude test to determine if the applicant possesses the skills necessary for the position. If there isn't a match with an available position, the application will be kept on file for one year. Applicants will be called if a project is identified which matches their interests or qualifications. Prior to beginning work, the applicant must pass a criminal records background check, and provide the Library with emergency contact information. All Volunteers will sign the Confidentiality Agreement (Appendix A). Parents of youngsters below the age of 16 must meet with the Volunteer Coordinator and provide signed permission for his/her child to volunteer (Appendix B).
Roles and Responsibilities
Volunteers are asked to notify the Library in advance if they're unable to work their scheduled shift. In turn, volunteers will be notified when the Library opens late or closes early. Volunteers are asked to wear a name badge identifying them as a volunteer while working at the Library. All requests for information, other than purely directional questions (e.g. where is the bathroom; where is the Children's room, etc.) are to be referred to Library staff members. From time to time, Volunteers may witness behavior of Library patrons that does not seem in compliance with Library policies. Volunteers should not intervene unless the immediate safety of persons or property is in danger. Concerns about the behavior of Library users should be brought to the attention of Library staff who will evaluate and take action as needed. Volunteers are expected to perform their assigned duties and will not initiate other activity without approval from Library staff. Volunteers will record the hours they work each week in the Volunteer Log.
Training and Supervision
The Volunteer Coordinator will provide each volunteer with a copy of the Volunteer position description. Specific training in their assigned duties will be provided by the Library staff member who directly supervises their work.
Volunteers will be scheduled to work when adequate supervision is available. A volunteer will typically work 2-3 hours a week. Work schedules will be arranged in advance by the volunteer and the Volunteer Coordinator or immediate supervisor.
Persons seeking to volunteer to meet a requirement of an outside agency for the performance of community service shall be subject to the above selection process and all other provisions of this policy. Volunteers from agencies serving people with disabilities will be accepted providing adequate job supervision and oversight is provided by the agency's staff and an appropriate opening exists.
Volunteers and Employment
Volunteers may apply for paid Library employment, but if selected, he/she may not continue to volunteer at the Library. Paid Library staff members shall not serve as Library Volunteers.
Friends of the Brooks Free Library
The provisions of this policy apply to Brooks Free Library Volunteers. They do not apply to volunteers working under the auspices of the Friends of the Brooks Free Library, for example, for their Book Sale, Books on Wheels or Vision Impaired Technology Assistance at the Library (VITAL) programs.
Leaving Volunteer Service
Date of Birth: ____________________________________________________
Town:___________________________ State _________ Zip Code ________
Phone #: _________________Parent's Name:___________________________
City:_____________________________ State ________ Zip Code:__________
Phone #: _________________
I, ___________________________________ , have meet with the Volunteer Coordinator and give permission for my child, __________________________ to volunteer at the Brooks Free Library.
Approved by the Brooks Free Library Board of Trustees on June 14, 2006